Customer Experience & Sales Officer
Customer Experience & Sales Officer
- Report to: Operations Manager
- Employment Type: Full-time
Role Purpose:
Responsible for managing customer interactions, sales documentation, and follow-ups to ensure a seamless and professional client experience.
Key Responsibilities
- Attend to walk-in and online customers
- Document orders and confirm payments accurately
- Coordinate order status with Operations Manage
- Follow up with customers and manage relationships
KPIs:
- Sales conversion rate
- Repeat customer rate
- Zero missing or incorrect order details
- Customer satisfaction feedback
Proposed Salary: ₦120,000 – ₦150,000 monthly + performance incentives
Important Note (For All Roles)
- All staff will work within defined SOPs and performance expectations
- Integrity, accountability, and teamwork are non-negotiable
- Performance reviews will be ongoing
- Salary progression is tied to performance and business growth
How To Apply:
Interested and qualified candidates should send the following to zenithedgeconsulting@gmail.com
- Updated Resume
- Brief motivation note for the role you’re applying for
- Current location
Subject line: Application for the Role of (interested role) Only shortlisted candidates will be contacted. Integrity, accountability, and willingness to work within structured systems are non-negotiable.